We are here to help you transition to your new Commercial Online Banking platform

Q: What is changing with my Treasury Management Digital Banking platform?
A: OceanFirst has updated their Treasury Management digital banking platform with improved navigation, enhanced functionality, and a more streamlined user experience.

Q: How do I log in to the new platform?
A: You will access the platform through the Login Page > Other Account Options > Treasury Management. You will enter your username and password, accept a disclosure on first login, and complete MFA using your VIP Access token.

Q: What is my new username?
A: Your username will be changing. Please review details of new User Name on existing platform bulletin.

Q: Will I need to reset my password?
A: Yes. All users will use their existing password the first time they sign in and will be prompted to change their password.

Q: Will I still use my VIP Access token?
A: Yes. If you currently use a token to login your existing hard or soft token will continue to be used for multi-factor authentication.

Q: What if I’m locked out or having trouble logging in?
A: Please contact one of your Administrators to have you unlocked or reset, If they need assistance with resetting or unlocking you they can contact Treasury Client Services. A representative can assist them with how to reset and unlock users.

Q: How will I see my accounts on the new platform?
A: Accounts are displayed on your dashboard in a scrollable view with balances, activity, and a visual asset summary.

Q: Can I group my accounts?
A: Yes. You can create custom account groups for your Profile, unique to the user.

Q: How can I refresh my account balance information?
A: To view the latest balance information, simply select an account tile. The account details will refresh and display the most current balance information.

Q: Can I nickname my accounts?
A: Yes.

• Users can set personal nicknames
• Admins can set global nicknames (unless overridden by personal settings)

Q: How do I make ACH payments?
A: Go to Transfers & Payments to create payments, use templates, or upload files (CSV or NACHA).

Q: Will my ACH capabilities transfer?
A: Yes. All ACH services (credits, debits, payroll, collections) will carry over.

Q: Can I still upload ACH batch files?
A: Yes

Q: What will happen to my ACH templates?
A: Templates and recipients have been migrated to the new platform.

Q: What is the Recipient Database?
A: A centralized list of saved payees that eliminates re-entry for future payments.

Q: Do I need to approve recurring transactions each time?
A: No. Once approved, they process automatically until canceled.

Q: Will recurring ACH payments transfer? 
A: No. Recurring ACH payments will need to be re-established in the new platform following conversion. 

Q: Will future-dated ACH payments transfer? 
A: Future-dated ACH payments scheduled after the migration cutoff date will not transfer and will need to be entered again in the new platform. 

Q: Will recurring wire payments transfer? 
A: No. Recurring wire payments will need to be re-established in the new platform following conversion. 

Q: Will future-dated wire payments transfer? 
A: Future-dated wire payments scheduled after the migration cutoff date will not transfer and must be re-entered after conversion.

Q:  How do I know which type of ACH Payment type to use? 
A: 

• ACH Batch – Used when initiating multiple ACH Transactions. Ability to Upload NACHA Files directly.

• ACH Collection – Used when initiating multiple ACH Collections. Ability to Upload NACHA Files directly.

• ACH Payment – Used when initiating Individual Payments

• ACH Receipt – Used when initiating Individual Collections

• Payroll – Used when initiating multiple ACH Payments for payroll purposes. Ability to Upload NACHA Files directly.

• Recipients – Central Repository for ACH and Wire Payment Recipients
  
  

Q: How do I save payment information for a payment with a single beneficiary?  
A:

• Go to Payments & Transfers > Payment Center.

• Locate the payment and click the three dots (⋮) in the Actions column.

• Select View.

• Click the padlock icon to unmask payment details.

• Click Printable View.

• Click the Print icon and save or print the information. 
  

Q: How do I save payment information for a payment with multiple beneficiaries?  
A:

• Go to Payments & Transfers > Payment Center.

• Locate the payment and click the three dots (⋮) in the Actions column.

• Select View.

• Click the padlock icon to unmask payment details.

• Click the Export icon (downward arrow).

• Save the exported Excel file. 

The exported spreadsheet will include full routing and account numbers when payment details have been unmasked before export. 

Q: Why are account numbers showing only the last four digits?
A: The payment details are still masked. Click the padlock icon to unmask the information before printing or exporting. 

Q: What happens if I do not save this information before the upgrade? 
A: Payment details for payments without saved templates will not transfer and will need to be recreated after conversion.  

Q: How do transaction limits work?
A: Limits are set at both the company and user level, by transaction type.

Q:  Are Wire, ACH and Remote Deposit Capture limits changing?  
A: Existing limits will carry over.

Q: How are users set up?
A:  Admins can add users in the Business Banking Tab > Users> Add User. After user information is completed the user will need to be assigned a role. 

Q: What is a user role?
A: A role defines user permissions and system access.

Q: Can I create custom roles?
A: Yes. Admins can create shared or unique roles (Bill Pay requires unique roles).

Q: Can I manage users?
A: Yes. Admins can manage users under Business Banking > Users.

Q: How do I manage token codes?
A: Admins can manage tokens through the Token Support form in Business Banking.

Q: Where can I find statements?
A: Under Business Banking > eStatements .

Q: Can I place stop payments?
A:  Yes, under the Business Banking tab. 

Q: Can I send secure messages?
A: Yes, through the Messages section (supports attachments).

Q: Will Remote Deposit Capture (RDC) continue to work? 
A: Yes. Remote Deposit Capture will now be available through a secure single sign-on experience within the Business Banking Tab for users with Online Banking access. Users without an Online Banking profile can continue signing in through the Direct Link and existing Remote Deposit Capture credentials.

Q: What will happen to Positive Pay? 
A: Positive Pay will remain available and can be accessed through a direct link in the Business Banking Tab.
  
Q: Will Lockbox services be accessible through Commercial Online Banking? 
A: Yes. Lockbox services will be accessible through single sign-on within the new platform in the Business Banking Tab for users with an Online Banking Platform. Users without an Online Banking profile can continue signing in through the Direct Link and existing credentials.

Q: Will my historical ACH and wire activity be available? 
A: Historical ACH and Wire activity from OFBConnect will not migrate. The new platform will begin accumulating activity history from your first login. 

Q: Can I run reports? 
A: Yes. Reports can be private or shared and scheduled.

Q:  Will security tokens still be required?  
A: Yes. Businesses utilizing ACH and wire services will continue to use security tokens for authentication and transaction approvals. 

Q:  Will I receive a new token?    
A: No, you can continue using the same Token you are currently using.